Refund Policy -

1. Overview

At Hungarian Event Planners Kft. (Event Planning Hungary), we understand that plans can change. This Refund and Cancellation Policy outlines the terms and conditions for cancellations, rescheduling, and refunds for our event planning services.

By booking our services, you agree to the terms outlined in this policy. For complete details, please refer to our Terms and Conditions.

2. Deposit Policy

Important: All bookings require a 10% non-refundable deposit to secure your event date.

The deposit is used to:

Reserve your event date and time
Initiate event planning and coordination
Secure vendors and venues
Begin design and preparation work

The 10% deposit is non-refundable under all circumstances, including cancellations, rescheduling, or force majeure events. This policy helps us manage our commitments and resources effectively.

3. Cancellation Timeline and Refunds

Refund eligibility depends on when you cancel your event:

? More Than 15 Days Before Event

Refund: 10% deposit is forfeited. No additional charges.
Action: Contact us as soon as possible to cancel.
Note: We will stop all event preparations upon notification.

?? 8-15 Days Before Event

Refund: 10% deposit is forfeited. You may be charged for costs already incurred (vendor deposits, purchased materials).
Action: Event preparations are likely underway. We will provide an itemized list of incurred costs.
Estimated Additional Cost: 10-30% of total service fee (varies by event complexity)

? Less Than 7 Days Before Event

Refund: 10% deposit is forfeited. You will be charged 50% of the total service fee.
Reason: Most event preparations are complete, vendors are confirmed, and materials are purchased.
Action: Immediate notification required. We cannot recover costs at this stage.

? Within 48 Hours of Event

Refund: No refund. Full service fee (100%) is charged.
Reason: All preparations are complete, staff is allocated, vendors are confirmed, and materials are on-site.
Exception: Emergency situations may be considered on a case-by-case basis.

4. Rescheduling Your Event

We understand that sometimes you need to change your event date rather than cancel. Here’s how rescheduling works:

4.1 Rescheduling Requests

More than 15 days before: Free rescheduling, subject to availability
8-15 days before: May incur additional costs if vendors need to be rebooked
Less than 7 days before: Subject to availability; additional charges may apply
Within 48 hours: Rescheduling is not guaranteed and may require full rebooking

4.2 Same-Day Changes

Minor time adjustments on the event day may be accommodated at our discretion, depending on vendor availability and logistics. These must be communicated as early as possible.

4.3 How to Request Rescheduling

Contact us immediately at info@eventplanninghungary.hu with:

Your booking reference number
Original event date
Preferred new date(s)
Reason for rescheduling

5. Force Majeure and Unforeseen Circumstances

5.1 What Qualifies as Force Majeure?

Circumstances beyond reasonable control, including:

Extreme weather conditions (storms, floods, heavy snow)
Natural disasters
Government restrictions or lockdowns
Venue closures or emergencies
Pandemics or public health emergencies

5.2 Our Policy for Force Majeure

If your event cannot proceed due to force majeure:

Option 1: Reschedule to a new date at no additional cost (subject to availability)
Option 2: Receive a full refund of all payments except the 10% deposit
Note: The 10% deposit remains non-refundable even in force majeure situations

5.3 Weather-Related Cancellations

For outdoor events affected by poor weather, we will work with you to:

Move to an alternative indoor location (if available)
Postpone by one day (subject to availability)
Reschedule to a later date at no additional charge

6. How Refunds Are Processed

6.1 Refund Method

Refunds will be issued using the same payment method you used for booking:

Bank transfer refunds: 5-7 business days
Wise transfer refunds: 1-3 business days
Card payment refunds: 7-14 business days (depends on your bank)
Cash payments: Immediate refund or bank transfer

6.2 Refund Timeline

We process refunds within 7 business days of receiving your cancellation notice. However, the time for funds to appear in your account depends on your bank or payment provider.

6.3 Partial Payments

If you have made partial payments beyond the deposit, eligible refunds will be calculated based on the cancellation timeline and costs incurred.

7. Cancellation by Event Planning Hungary

In the rare event that we must cancel your event due to circumstances beyond our control:

Full refund: 100% of all payments, including the deposit
Alternative options: We will offer to reschedule or recommend alternative event planners
Immediate notification: We will contact you as soon as possible

We are committed to honoring our commitments and will only cancel in extraordinary circumstances.

8. How to Cancel or Request a Refund

To cancel your event or request a refund:

Contact us immediately via email at info@eventplanninghungary.hu
Include the following information:
- Your full name
- Booking reference number
- Event date
- Reason for cancellation
- Preferred refund method (if applicable)
Wait for confirmation: We will respond within 24 hours with cancellation confirmation and refund details
Receive your refund: Eligible refunds will be processed within 7 business days

Important: Cancellation is only effective once you receive written confirmation from us via email. Verbal notifications or social media messages do not constitute official cancellation.

Questions About Refunds?

We’re here to help! Contact us with any questions about our refund and cancellation policy.

Hungarian Event Planners Kft.
? Email: info@eventplanninghungary.hu
? Website: www.eventplanninghungary.com

For complete information, please review our Terms and Conditions and Privacy Policy.